Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–2 business days. During peak seasons or sales, processing times may be slightly longer.

Shipping Time

Delivery time depends on your location:

🇦🇺 Australia: 2–8 business days
🇳🇿 New Zealand: 6–11 business days
🌍 Rest of the World: 10–20 business days

(These are estimated timelines and may vary due to customs, holidays, or courier delays.)

Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight.
We offer free shipping on orders above $85 (if applicable).

Order Tracking

Once your order has shipped, you will receive an email with your tracking number and a link to follow your package.

Delays

We do our best to ensure timely delivery. However, unexpected delays may occur due to customs processing, weather conditions, or courier issues. We appreciate your patience.

Incorrect Address

Please ensure your shipping details are correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of delivery. We will assist you with a replacement or refund.

International Taxes & Duties

International orders may be subject to customs fees or import taxes. These charges are the responsibility of the customer.