First, check your tracking number for updates. If your parcel seems delayed or lost, please contact the postal carrier directly (Australia Post or DHL, depending on your tracking link).

Once the order leaves our warehouse, Tinyhands cannot intervene in postal matters — but we’ll always assist where we can. Let us know if you need help lodging an enquiry.

We do our very best to dispatch your order promptly — because we know you’re excited to receive it!

Processing Time:
🕒 1–2 business days

Estimated Shipping Times (after processing):
🇦🇺 Australia: 2–8 business days
🇳🇿 New Zealand: 6–11 business days
🌍 Rest of the World: 10–20 business days

Need your order by a certain date? Email us — we’ll do our best to accommodate your request!

Please note: Business days refer to Monday–Friday, 9am–5pm AEST (excluding weekends and public holidays).

Yes! Returns and exchanges are easy and accepted within 14 days of delivery. Items must be unused and in original condition.

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